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Retail has been a topic of discussion in healthcare for some time now. This has included improving the culture of healthcare by adopting some attributes from retail as well as reorienting space to provide an experience that meets the dynamics of retail criteria (e.g., convenience). More recently, retail has been strictly associated with retail clinics located within retail establishments (e.g., CVS, Wal-Mart). Despite this attention in articles and seminars, it has generally been difficult for a retail mindset to gain traction in most healthcare organizations. Patient-centered care has also entered the lexicon but the connection of the patient to retail has been lacking.
Source : Cushman & Wakefield
